Lane Becker has written an article that suggests that 90 % of all usability testing is useless. »Ninety percent of all usability testing performed on Web sites is useless. This is not to say that it doesn’t have a significant role to play in user experience design. When done right, usability testing will improve your Web site and your development process, but the current culture surrounding Web site usability testing is such that it rarely benefits the design. Worse, this misapplication can undermine the acceptance of this important technique throughout an organization.«

was ich für wichtig und richtig halte ist, dass man sich vor lauter regelkonformität nicht den spass an der kommunikation verbaut. trotzdem ist und bleibt es wichtig, allen menschen zugang zu informationen zu garantieren. daher, wie so oft, wird auch hier ein gesunder mittelweg das richtige maß sein.